Privacy
This Privacy Policy explains how Symplesound uses and protects the information that you give Symplesound when using this website and/or purchasing its products.
Symplesound is committed to our customers privacy and ensuring that it is protected to the fullest extent possible.
You may be asked to provide your personal information when you are in contact with Symplesound. Symplesound and its affiliates may share this personal information for uses consistent with this Privacy Policy internally. At no time will Symplesound share your personal information with third parties for the purposes of unauthorized marketing activities.
Symplesound reserves the right to change this policy periodically by updating this page. You should check this page from time to time to ensure that any future changes are acceptable.
This policy is effective as of March 18, 2016.
In the process of transacting with your for expressly business purposes, we may collect the following information:
- Your name
- Your contact information including email address and/or phone number
- Your mailing address for the purposes of confirming billing
- Any information you voluntarily provide via surveys or questionnaires regarding your musical objectives and/or studio configuration.
We do not collect nor store your credit card or financial information. All financial transactions are handled by Stripe. At no time is your payment or credit card information - other than proof of purchase - accessible by Symplesound or its representatives.
Because Symplesound relies on Stripe for the purposes of payment, all financial transaction information is secured by Stripe and their affiliates. Symplesound is hereby indemnified against any liabilities arising from the use of Stripe for payments and purchases, as they may apply to this site.
What we do with your personal information
We collect your voluntarily provided personal information to better understand your needs and improve our products and services.
We may periodically send promotional emails about new products, news and special offers using the email address which you have provided.
We may also use your information to help us create, develop, operate, deliver, and improve our products, services, website and advertising. At no time will we distribute the information from this research to third-parties unaffiliated with Symplesound.
If you enter into a contest, sweepstakes, or related promotion we may use the information you provide to administer those programs.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
As stated above, Symplesound never has access to your financial or credit card information, as all payments are processed through Stripe and rely on Stripe’s security processes to safeguard that information.
Use of Cookies
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to our customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Some cookies are needed for the purposes of creating shopping carts and/or tracking Symplesound purchases. In order to purchase our products, you may be required to authorize the use of those specific cookies.
Our cookies in no way give us access to your computer or any information about you, other than the data you choose to share with us.
You may choose to decline cookies. Most web browsers automatically accept cookies, but you can generally modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website and/or purchasing our products.
External website links
Our website contains links to other websites that are related to our products. In addition, some content, including videos, may be served by external providers such as YouTube or SoundCloud. In these instances, any additional use of cookies will be applicable to those sites and their legal and privacy policies.
Please note that once you have used these links to leave our site, we do not have any control over those external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide in visiting those sites.
Accordingly, those sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to any external website.
Controlling your personal information
If you have previously agreed to our use of your personal information for direct marketing purposes, you may change your mind at any time by emailing us or opting out of any mailing lists you have subscribed to.
Symplesound will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if expressly opt in to this type of promotion.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.